Case Study: Augusta Financial

 

Since the beginning of 2013, Augusta Financial has been engaged with TSI to facilitate their non voice customer support roles within their organization. On this project we utilize a team of 12 to work on such tasks as file scanning and indexing as well as document and data digitization. Additionally, we help with outbound customer service to follow up with clients that have just recently completed a transaction surveying their customer experience while also seeking referrals from these clients.