When we decided to find a way to save costs and create better efficiency across our company, we elected to work with TSI. That has served to be a valued decision by our management team here at AQMS. Our industry is fast paced with a heavy emphasis on client acquisition and customer care. Our services are directly related to the overall logistical and cost effective packages that we propose to our clients. This requires our core focus to be delivering on these expectations.
TSI handles many of our back office functions including remote reception, dispatch, order entry and invoicing. By freeing up our time from these activities using TSI’s qualified team, we have noticed not only a reduction in overhead but also a much more fluid operational flow as a result. I am extremely satisfied with our experience thus far and will continue to use their services as well as endorse their capabilities with any potential client of theirs.
As a company focused on client acquisition and retention, we require our representatives to provide the utmost quality care through a dynamic customer experience. We partner with those companies that can help drive brand loyalty and ensure that our customers receive the attention they deserve. When we partnered with TSI, we allocated a portion of our customer service functions to them in an effort to accommodate the heavy inbound call frequency we receive.
To date, TSI is exceeding our expectations and we are finding a true mutually exclusive relationship that we expect for a long term basis. TSI has delivered on their end and we will continue to utilize them as a vendor of choice. It has been a pleasure to work with them thus far and look forward to the future growth we both will attain.
We have worked with Tri Source International for over six months and are happy with their service. We saw immediate results with TSI in booking appointments. They have been providing us support with managing our client database, calling potential sellers and buyers, and special projects resulting in booking appointments for our agents. TSI understands the high standards that our company has and are efficient in doing the job,allowing us to grow our business. I would highly recommend working with them.
We have used several outsourcing providers in the Philippines and India over the years with limited success. This was largely due to inadequate technology, poor linguistics and issues with time zone interference. We discovered TSI at a trade show and decided to give them a chance. It has turned into a great working relationship so far!
Since partnering with TSI, we have received far less complaints about connectivity issues and communication with our agents resulting in a much better experience for our customers. In fact, most of our customers can’t even tell that they are speaking with someone off shore. We will continue to add agents as our company grows allowing us to increase our net profits along the way.